About this episode
In this episode, Scott sits down with Bob Bartlett—insurance agency owner, community leader, and part-time rock band drummer—to talk about leadership, culture, service, and the art of being different in a crowded, commoditized industry. Bob shares how getting laid off pushed him into entrepreneurship, how he grew a thriving agency in Barre, Vermont during COVID, and why real conversations will always beat 1-800 numbers.The episode dives into what it means to build trust in a small town, how to recruit with purpose, and why values like honesty, balance, and community aren’t just buzzwords—they’re a business model. From hosting pumpkin giveaways to playing drums at weddings, Bob shows up fully as himself and inspires his team to do the same.? What you’ll learn:• How Bob grew a high-volume agency by hiring for character and coaching for impact• Why being “unapologetically human” in a digital world is a competitive advantage• How storytelling, analogies, and brutal honesty improve client conversations• What it means to lead like a drummer—quietly setting the beat for your entire team• Why doing the right thing, even when it costs you, always wins in the long game---Episode Markers:(0:00) - Show Intro(0:50) - Opening an Agency(2:40) - Architect of Future Success(3:30) - Pausing & Reflecting(5:20) - Team & Culture(7:30) - Daily Quick Chats(9:55) - Standing Out in the Industry(13:00) - Early Community(15:45) - Integrity & Commitment(18:25) - Charitable Organizations(20:00) - Drumming(22:15) - Small Business Supporters(23:30) - Hard Lessons(25:00) - Family & Integration(27:05) - Misconceptions(30:30) - Risk Management---Bob Bartlett's Links:FB - https://www.facebook.com/rockcityinsuranceLinkedin - https://www.linkedin.com/in/bobby-bartlett---Scott Grates' Links:Referrals Done Right - https://www.referralsdoneright.orgReferrals Done Right FB Group - https://www.facebook.com/groups/296359076662332Scott Grates Website - https://www.scottgrates.comLove Living Local - https://www.instagram.com/lovelivinglocal315Scott's FB - https://www.facebook.com/scott.grates.1Scott's - https://www.instagram.com/scottgratesTikTok - https://www.tiktok.com/@scott.grates
