About this episode
Today, I‘m talking to Bob Klaber - a charismatic London paediatrician, building a global movement for kindness.Like ‘Whose Shoes’, Bob is exploring a topic that could be seen as ‘soft and fluffy’, and bringing it centre stage. Bob’s kindness movement was featured at the Quality and Safety Forum in Gothenburg. I was delighted to contribute to one of the crowdsourced videos.Lemon lightbulbs ???Important to contextualise healthcare in people’s lives - find out what matters to themShare the power. Use healthcare appointments to codesign ways to maximise quality of lifeSee things from children’s perspective, including language!Life aspirations are typically far more pressing than short-term medical considerationsAs a hospital consultant, find ways to make yourself accessible, not aloof!Everyday sexism is rife! Find ways to counter it#NoHierarchyJustPeople - sparking real conversations, breaking down barriersStorytelling – put something of yourself out there, show some vulnerability, let people know what you really care aboutLet’s act. Let’s move. This is urgent!Can you measure kindness? Should you try? ?????Think beyond the processes. Be clear what you want to achieve. Don’t just measure things because you can!Exploring feelings and experiences is deep and energising … and hard workThe tide has turned. There’s no place for leadership through bullying and shouting at peopleThe most downloaded podcast episodes aren’t necessarily the most influential!Kindness, #WMTY, patient stories - coming together as a big movementNHS must look outwards – patients, local residents, the wider communityCoproduce the things that will make the biggest impactSee things from different perspectives, recognise and acknowledge the tensions - can help us move forwardBe curious! Challenge yourself to be open-minded rather than thinking “Oh well, that’s how it is”Be like children.The ‘5 Why’s’ ? ????? Children ask 19 whys in a row!The human side of care: people join the monthly kindness sessions from Australia and New Zealand in the middle of the night!There are people from 30 different countries - a sense of collective power, collective learning, collective curiosity, give people a sense of hope and communityInformal connections - the ripples are powerfulThere is value in feeling and experiencing the impact, rather than having to measure everything It ‘s important to reflect – but it doesn’t always need to be through formal channels. It could be on Bob‘s bike!Find the balance between reflection - and doing things!Find the things that matter most, that will have the biggest impact. Be deliberateShoutout to Dr Mary Salama! #IntentionalCoffee ????Relational meetings - find out what people are
