How AI is Revolutionizing Customer Trust in Local Businesses

How AI is Revolutionizing Customer Trust in Local Businesses

42:21 Mar 17, 2026
About this episode
Laurent Cohen joins us to discuss the essence of "unstoppable success" and the importance of resilience in entrepreneurship. As the founder and CTO of Getoblock, a voice-first AI platform, he shares how practical AI can help local businesses never miss a customer call. With over 20 years of experience, Laurent emphasizes that success is about problem-solving, not just technology. He highlights the value of building trust in business relationships and how AI can enhance, rather than replace, human connection. Join us as we explore the balance between craftsmanship, efficiency, and urgency in the evolving landscape of entrepreneurship.Laurent Cohen joins us to discuss the essence of "unstoppable success" and the importance of resilience in entrepreneurship. As the founder and CTO of Getoblock, a voice-first AI platform, he shares how practical AI can help local businesses never miss a customer call. With over 20 years of experience, Laurent emphasizes that success is about problem-solving, not just technology. He highlights the value of building trust in business relationships and how AI can enhance, rather than replace, human connection. Join us as we explore the balance between craftsmanship, efficiency, and urgency in the evolving landscape of entrepreneurship. In a compelling episode of the Unstoppable Success podcast, Jaclyn Strominger engages in a thought-provoking discussion with Laurent Cohen, the founder and CTO of Getoblock—a voice-first AI platform revolutionizing how local businesses interact with customers. Laurent brings over two decades of experience in entrepreneurship and technology, with a rich background that spans across Europe and the United States. His journey is marked by a deep understanding of practical AI applications that not only streamline operations but also enhance customer engagement. Laurent’s insights into the entrepreneurial landscape reveal that true success is rooted in resilience, problem-solving, and a genuine connection with one’s audience. As the conversation unfolds, Laurent shares his unique perspective on the evolving nature of work in the age of AI. He highlights that while many fear the implications of AI on their jobs, it is essential to recognize AI as a powerful ally that can drive efficiency and innovation. By harnessing AI, businesses can focus on what truly matters: understanding and serving their customers better. Laurent emphasizes the importance of trust in business relationships, particularly as AI continues to shape customer interactions. He asserts that the essence of entrepreneurship lies in adapting to change while maintaining a strong foundation of trust and integrity. The episode also explores practical strategies for leveraging AI in business, as Laurent discusses Getoblock’s approach to providing tailored voice AI solutions for local businesses. He invites listeners to experience this technology firsthand, encouraging them to see how voice AI can transform their customer enga
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