About this episode
If you run an MSP and are already exhausted in week one of 2026, this episode will feel uncomfortably familiar—and very useful. Marv turns a week of ISP upgrades, hospital time, and junior-tech misadventures into a concrete set of New Year resolutions you can actually implement.=== Why ListenHear real-world stories: ISP upgrades over Christmas, SD-WAN cutovers, and co-managed headaches.Learn why underpricing attracts bargain hunters and destroys margins—and how to fix it.Get a simple framework for quarterly (or monthly) margin audits by service category.See how to separate “basic support” from “cybersecurity” using surcharges or tiered bundles.Understand why disciplined client onboarding, baselines, and security gap plans reduce tickets and churn.Pick up a practical “no after-hours alerts” rule to protect your and your team’s mental health.Discover the value of peer mastermind groups and free communities like ASCII Spark, Pax8 groups, IT Nation, and SMB Community.Enjoy a fun MSP-themed “Top 10 things clients say before the server crashes” list.=== Links from the ShowMSP Radio (by Dave Sobel): https://www.mspradio.comSmall Biz Thoughts (Carl Palachuk): https://www.smallbizthoughts.comASCII / ASCII Spark: https://www.ascii.comPax8: https://www.pax8.comConnectWise IT Nation: https://www.connectwise.com/theitnationSMB Community (Karl Palachuk’s community): https://www.smallbizthoughts.orgPodFest Expo: https://podfestexpo.comStar Trek Prodigy: https://www.startrek.com/shows/star-trek-prodigy=== SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready:
