About this episode
If you’ve ever stared at your PSA at 10 p.m. wondering how you’re supposed to grow your MSP and still handle every ticket, this episode is for you. Juan Fernandez breaks down his new MSP as a Service model and shows how boutique and growing MSPs can instantly bolt on a white-labeled, US-based service delivery engine without giving up control of their clients.
Why listen
Learn what “elastic service provider” really means and how Juan’s team plugs into your existing stack, contracts, and service offerings.
Hear real numbers around MSP labor, cost per seat, and how reclaiming up to 1,500 hours per tech per year can transform your profitability.
Get clarity on using co-selling, white-label support, and shared operations to protect relationships while still scaling managed services and cybersecurity delivery.
Understand how this model fits into the MSP 5.0 era, AI disruption, and the push toward more automated, ITIL-aligned operations.
Discover how Summit Holdings and MSP as a Service position themselves alongside vendors like ThreatLocker (threatlocker.com), NetAlly (netally.com), OneStream (onestream.com), and TruGrid (trugrid.com) to support MSPs end to end.
Guests
Juan Fernandez, Summit Holdings: summitmsp.com
MSP-as-a-Service: https://msp-aas.com/
LinkedIn: https://www.linkedin.com/in/1jf
Shout-outs
Johnny Georges, Tree T-Pee: treetpee.com
Johnny Georges, Shark Tank Appearance: https://youtu.be/LZEY15Fsjgk?si=u2YrYjdqOJ6V5Zfs
Michael Slater, Sherweb: https://www.linkedin.com/in/slatermichael/
CyberQP: cyberqp.com
Thread: getthread.com
MSP Process: mspprocess.com
Companies / Vendors / Products Mentioned
NOCDOC (operations backbone within MSP-as-a-Service): summitmsp.com, LinkedIn:
MSP Owners Group: , LinkedIn: https://www.linkedin.com/company/msp-owners-group
=== SPONSORS:
Livestream Partner, ThreatLocker:
