About this episode
Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.https://www.itbusinesspodcast.com/thread/Dive deep into the channel’s evolution with industry veteran Carolyn April of GTIA. Uncle Marv and Carolyn discuss the organization’s new nonprofit focus, major reports like the State of the Channel, and pressing issues like AI readiness and MSP accountability. Carolyn opens up about her transition to leading GTIA’s research, shares how member feedback shapes research topics, and reveals what it’s like to hit the conference circuit in 2025. This episode is a must-listen for MSPs looking to stay ahead of industry trends and understand the opportunities brought on by recent changes.?Takeaways: Understand the CompTIA-to-GTIA transition and its effect on the channelLearn how GTIA is focusing solely on channel member value as a nonprofitGet the scoop on MSP credentialing and the push for professionalizationHear Carolyn’s perspective on the biggest research trends for 2025Discover what’s changing – and what’s not – in flagship reports and member engagementFind out how AI is reshaping MSP business models, internally and externallyExplore how GTIA integrates research, education, and member servicesHear personal stories from Carolyn’s journey: journalism, research, and leadershipFun side topics: running, skiing, and the dynamics of teaching friends new skillsAction items for MSPs and vendors to adapt and succeedMentioned Entities with URLsGTIA: https://www.gtia.orgCompTIA: https://www.comptia.orgChannelCon: https://channelcon.gtia.org/IT Nation (conference): https://itnation.connectwise.com/GTIA IT Industry Outlook 2025 PDF: https://www.itbusinesspodcast.com/downloads/GTIA-IT-Channel-Outlook-2025/PAX8: https://www.pax8.comCompTIA Volley Podcast (retired): https://blubrry.com/volleyEMEA Events: https://www.gtia.org/events/emea/CCF Conference (Chicago): https://www.gtia.org/events/ccf/SPONSORS:Livestream Partner, ThreatLocker:
