About this episode
Cultures are impacted by emotional intelligence and closing the gap between our intentions and our actions. Jason is joined by author and Harvard professor, Margaret Andrews, for an engaging conversation. Jason is joined by Margaret C. Andrews, Harvard University professor and seasoned executive, for a masterclass on the interpersonal dynamics that drive modern organizational success. Please rate and review the podcast to help amplify these messages to others! Summary: In an era where employee engagement has hit a ten-year low, how do elite leaders bridge the gap between corporate vision and the daily human experience? In this episode, Jason V. Barger sits down with Margaret C. Andrews to explore the shift from "soft skills" to "power skills." Margaret, a faculty member at Harvard who has worked with giants like Amazon and the United Nations, shares why emotional intelligence (EQ) and self-awareness are the ultimate competitive advantages in 2026. This conversation moves beyond theoretical management to the heart of "Culture-Making." Jason and Margaret deconstruct the "knowing-doing gap"—the space between understanding leadership principles and actually embodying them under pressure. They explore the critical distinction between being a "culture taker" versus a "culture maker," and how executives can use perspective-taking to resolve the cultural dissonance that often leads to cynicism and turnover. Essential listening for C-Suite executives, academic leaders, and managers at all levels, this episode offers a nuanced look at generational diversity, the "Chief Culture Officer" role of the CEO, and why walking beside your team is more effective than leading from the front. Episode Notes & Timestamps: [00:00] Intro: Jason sets the stage for a conversation on co-creating cultures that bring out the best in people during a time of low trust. [00:03] Meet Margaret Andrews: From master's swim teams to Harvard lecture halls, Margaret introduces her "excitement meter" and the Facets of Strategy. [00:06] The Harvard Perspective: Margaret discusses her courses on Managing Yourself and Leading Others, emphasizing that there is no "single right answer" in leadership—only context. [00:09] The Engagement Crisis: A look at recent data showing 10-year lows in engagement and why only 23% of employees trust their leadership's direction. [00:11] Culture Takers vs. Culture Makers: Margaret defines why most employees are culture takers and how the CEO must act as the "Chief Culture Officer" to move the needle. [00:15] The Satya Nadella C
