About this episode
S2:E1 Revolutionize Your Retail Strategy with Data-Driven Conversion Insights Season Two of The Retail Razor: Data Blades opens with a sharp focus on the retail metric that makes or breaks growth: conversion rates. Hosts Ricardo Belmar and Casey Golden sit down with Gareth Johns, Chief Data Officer at TruRating, to reveal how real-time shopper feedback and data-driven insights are helping retailers unlock millions in revenue. In this episode, you’ll discover:Why conversion is the biggest untapped retail growth opportunity.The flaws in exit surveys, QR codes, and focus groups.How staff availability and customer expectations directly impact sales.A footwear case study that drove an 8% lift in conversion and unlocked $16.7M in revenue.Practical steps to increase in-store conversion rates and improve customer experience. If you’re a CMO, COO, or CEO looking to optimize retail performance, this episode delivers conversion strategies you can act on today.Don't forget to like and subscribe to The Retail Razor: Data Blades for more episodes on customer experience, retail marketing, AI in retail, and data‑driven transformation!Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://go.retailrazor.com/utubeGuest Info:Gareth Johns, Chief Strategy Officer, TruRating - https://www.linkedin.com/in/gareth-johns-7166524/Gareth Johns is an internationally experienced product and data development leader with 20+ years of expertise in using big data and technology to drive business growth for major retailers. He played a key role in scaling dunnhumby, a global leader in customer data science, from a 30-person startup to an international powerhouse in marketing analytics and customer insights for Tier 1 retailers. After leading strategic initiatives across the US and Europe, he went on to Starcount before joi
