About this episode
In today's episode, Ariel Kormendy and Jennifer Goncalves dive into the importance of customer service—why it’s often overlooked and how businesses risk losing lifelong clients because of it. From frustrating banking experiences to struggles with telecom providers, we share personal stories that highlight the impact of poor service. Jenny also shares her experiences managing client care at KT and how good service can transform client relationships.************************0:24 – Intro4:57 – Jenny’s personal updates9:29 – Why BMO didn’t work out10:14 – Complicated banking logins & apps12:53 – Ending a banking relationship15:29 – Trying to redeem a non-redeemable GIC22:30 – The failed appointment &wasted time27:30 – Final straw: poor treatment and no apology28:58 – The key lesson: turn complaints into opportunities30:36 – Why proper note-taking matters in real estate39:00 – How bad service led KT to start property management43:00 – Outro/recap************************Want more real estate podcast discussions?Watch it here: youtu.be/uLhNb8fdHt4Listen to it here: https://open.spotify.com/show/1pwncyet9NydbgTmx5D21kCatch clips and highlights of the show here:http://www.instagram.com/kormendytrott************************Our Social:Instagram: http://www.instagram.com/kormendytrott
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