About this episode
Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com Chapters / TimestampsJoey Lee — Panda Restaurant Group00:40 – Joey Lee joins: falling into TA & purpose of helping people02:36 – Scale at Panda: ~3,000 store openings; ~100 corporate roles03:20 – Org design: corporate TA vs. field recruiters03:55 – Budget realities & operator-funded recruiting04:25 – Boots-on-the-ground sourcing: competitors, BOGO cards, observing service04:56 – Hiring recruiters: “Tell me your story” & entrepreneurial mindset05:45 – From transactional to transformational recruiters (driver’s seat)06:40 – Culture & authenticity: show up as your true self07:20 – Purpose-driven, people-first candidate experience (white-glove basics)08:35 – Tech & AI: transactional roles will be automated; elevate or be replaced09:41 – Digital recruiter clones? Promise and fears10:15 – Hot Takes: Open-to-Work ? | Sourcing vs. Closing (closing) | Referrals ~60% | Hot dog = sandwich | Favorite Panda orderRachel Allen — 7-Eleven12:06 – Rachel Allen returns: AI hype, compliance “gray zone,” and lessons learned13:25 – Don’t start with an “AI strategy”; start with a business problem14:40 – Store hiring: 95% automated; leaders own outcomes; AI as enabler15:40 – Keep the interview human; automate scheduling & access16:30 – 24/7 candidates: assistants engage at 3am (Paradox “Rita”)17:30 – Workforce planning: total work vs. workforce; assistants as a channel18:40 – Data signals: speed, quality of submissions, retention, QoH19:41 – Internal mobility: removed manager-permission barrier to apply20:44 – Turnover trending down amid broader initiatives21:20 – Hot Takes: Always-be-closing from first touch; favorite interview Q: “Greatest misconception about you?”22:29 – Being human as the differentiator; team shoutouts & North Star24:22 – Where to find Rachel / 7-Eleven CareersBrandon Davis — Champions Group (Skilled Trades)24:40 – What Champions Group does; 2,500 employees, 19 brands25:30 – TA structure: divisions; early-career training programs (300 hires)26:10 – Sourcing where trades talent actually is: schools, military, word-of-mouth27:40 – Tech adoption: reduce fear by showing efficiency gains28:15 – Practical AI for recruiters: notes, summaries, reverse-engineering avatars29:10 – Brandon’s path into TA (ops ? marketing ? HR ? TA leader)30:32 – From “more candidates” to “better candidates” in two years31:15 – Quality of submission > quality of hire (and where TA ownership ends)32:57 – What makes a great recruiter: personality, storytelling, fast hook
