Turning Complaints into Customer Loyalty: S3E15

Turning Complaints into Customer Loyalty: S3E15

14:32 Sep 5, 2024
About this episode
Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way! Vacation is supposed to be relaxing, but what if your stay doesn’t live up to your expectations? That’s what happened to our resident Bookkeeper Mensch, Paul Rosenblum, during his recent South Carolina getaway. While most of the trip was great, the accommodations had a few problems. But instead of just complaining, Paul is here to share the surprising outcome and what small business owners can learn from how the management handled the situation.Episodes mentioned: Ep 38: Building Your Business Bookkeeping Team, https://www.buzzsprout.com/2188873/15460097-building-your-business-bookkeeping-teamEp 39: Bookkeeping mishaps to avoid, https://www.buzzsprout.com/2188873/15513778-bookkeeping-mishaps-to-avoidEp 40: Treat Your Customers Well Instead of Bean Counting, https://www.buzzsprout.com/2188873/15575616-treat-your-customers-well-instead-of-bean-countingSupport the show? Read about the podcast: Why an Indie Accounting Podcast Is Not Boring! https://vocal.media/trader/why-an-indie-accounting-podcast-is-not-boring ? Leave a voice message for Paul: https://www.speakpipe.com/PaulRosenblumPodcast ? Send him a text message (remember to include your contact info) https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms? Producer Steph: https://www.coffeelikemedia.com/? Website: https://bookkeepermensch.com ? Music: SourceAudio: https://www.sourceaudio.com/ ? Sound effects: https://freesound.org/people/metalfortress/sounds/611788/ ? Email: Bookkeepermensch@gmail.com
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