About this episode
Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way! Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? That’s what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, it’s been that long), he’s taking a look at what happened and what could have happened instead. Because as we all know, McDonald’s had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?Support the show? Read about the podcast: Why an Indie Accounting Podcast Is Not Boring! https://vocal.media/trader/why-an-indie-accounting-podcast-is-not-boring ? Leave a voice message for Paul: https://www.speakpipe.com/PaulRosenblumPodcast ? Send him a text message (remember to include your contact info) https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms? Producer Steph: https://www.coffeelikemedia.com/? Website: https://bookkeepermensch.com ? Music: SourceAudio: https://www.sourceaudio.com/ ? Sound effects: https://freesound.org/people/metalfortress/sounds/611788/ ? Email: Bookkeepermensch@gmail.com
