About this episode
In this episode of the 15 Minute Masterclass, Jo interviews Rachel Carvell-Spedding, Founder and CEO of Navygrey, a B Corp certified clothing brand specialising in high-quality knitwear. Rachel shares three critical strategies for building brand loyalty, community, and trust: 'Tell the truth,' 'Make people feel something,' and 'Keep showing up.' She underscores the importance of radical transparency, emotional connection, and consistency in business. Rachel also discusses her experiences in running Navygrey, the challenges faced, and how these principles have guided her brand's success. Tune in to hear her invaluable insights and personal anecdotes. 00:00 Introduction to the 15 Minute Masterclass00:18 Meet Rachel Carvell-Spedding: Building Brand Loyalty01:13 First Key to Success: Tell the Truth06:34 Second Key to Success: Make People Feel Something09:05 Third Key to Success: Show Up Consistently14:30 Summary and Closing Remarks16:34 Final Thoughts and Call to Action You can follow Navygrey on Instagram @navygrey.coOr head to their website: https://navygrey.co/ Support the showEdited and produced by Jo Glynn-Smith 2025. Recorded at Eight Works Podcast Studios, 1 Dysart Street, London, EC2A 2BXFor bookings: eightworks@eightclub.co.uk Jo Glynn-Smith is an entrepreneur, professional coach, writer, and speaker from London, she is an expert in career transformation and change. Instagram @jojoglynnsmith and @themidlifeentrepreneurContact: enquiries@joglynnsmith.comwww.joglynnsmith.comMUSIC CREDIT Easy Money by REX BANNER licensed by Artlist.ioPHOTOGRAPHY by JONATHAN GLYNN-SMITH www.jonathanglynnsmith.com
