About this episode
A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools. Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.Don’t assume you know why people ask what they ask. You don’t. Ever. The closed-ended script:Answer what’s askedMatch LengthCheck for understandingThen add your detailsNo mattress stuffing!It’s a customer service exchange.The open-ended script:Start with a number Label the first itemExplain in briefMake the leap. Start with a number. It’ll be okay.When you know things, use this script. You will sound expert.The open-ended script is a variation of the Sorting & Labeling tool. Download the PDF and listen to the episode.CALLING ALL COACHES!Come join ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.Related categories in the library:Communication SkillsLeadershipPerception – How Others Perceive YouFive related episodes:215 - How to Stay Calm Under Fire249 - How to Tackle Overtalking159 - Short Sounds Confident185 - The Talky Executive151 - Under Executive QuestioningHave ideas about how “The Look & Sound of Leadership” might grow and evolve? Share your ideas with Tom here.Transcripts of this and every episode are available for free here. Our monthly email, with resources you don’t hear about on the show. Subscribe here!Wishing you spring freshness, From The Loo
