About this episode
In this episode of The Disrupted Podcast, Jamie and Scott have a raw, specific, and deeply personal conversation about Care Managers: who they are, what they're actually supposed to do, and why getting this role wrong is costing patients their health and organizations millions of dollars.
Scott opens with a story that hits hard: his 91-year-old father's recent hospitalization, the mistakes that nearly happened, and what it cost him — financially and emotionally — to navigate a system that wasn't built for the patient.
What you'll hear in this episode:
Why care managers are controllers, not schedulers — and what happens when organizations get that wrong
The medication reconciliation crisis: how discharge errors are sending patients straight back to the ER
How Your Health's new geographic mapping tool is transforming how care teams schedule 30 days of visits in advance
The shared bonus model designed to stop care team members from fighting over visits — and start winning together
What care managers should never be doing — and the analytical skill set that separates great ones from average ones
If you're building care teams, leading a healthcare organization, or just trying to keep a loved one safe in a broken system, this episode will change how you think about the people standing between your patients and the hospital.
www.YourHealth.Org
