About this episode
Kristof interviews Benjamin Jewell.This is Part 2 of our latest series to familiarize our industry with the world of hydronics systems and air-to-water heat pumps. In Part 2 we’re rejoining the conversation to look at controls - the "central nervous systems" of these hydronics. We’re moving beyond old-school mechanical switches to a new class of microprocessor based systems that prioritize "outcomes"—like thermal comfort and air quality—rather than just reacting to thermostat calls. This shift is about adding intelligence that anticipates comfort needs and makes the system more stable and predictable for both the installer and the homeowner .We also dive into the high-stakes world of the global refrigerant transition and how hydronic systems allow a home to become "refrigerant agnostic" and truly future-proofed . We unpack the potential of natural refrigerants like R-290 (propane) and discuss why builders and developers are the key stakeholders in the transition of this product class from high-end homes to the baseline approach for every home that’s built. We wrap up by looking at how simplified "kit" solutions are finally removing the traditional barriers of labor and complexity to make hydronics accessible for the mainstream market.Benjamin JewellDirector of Carrier Hydronics NA (Climate Solutions Americas)As the Director of Carrier Hydronics North America within the Climate Solutions Americas division, Ben Jewell leads a multifaceted organization comprising Product, Engineering, and Technical Services teams. His leadership spans the entire product lifecycle, from initial development and long-term strategic planning to the integration of digital tools and portfolio management. Ben is dedicated to stewarding residential and light commercial hydronic products across a diverse range of differentiated brands, driving his team to win every day through innovation and operational excellence.Before joining Carrier, Ben spent over four years as a Senior Product Line Manager for Viessmann Climate Solutions. During this time, he managed extensive portfolios in the residential and light commercial sectors, specializing in heat pumps, chillers, domestic water heating, ventilation, indoor air quality, and air distribution. This deep technical foundation informs his
