About this episode
Is your business experiencing AI fatigue? Right now, AI is all anyone is talking about…but too many conversations are about tech and innovation when they should be about getting measurable outcomes. In this live episode of The Bridgecast, recorded at the Bridgepointe Tech Summit 2024, we sat down with thought leaders from Dialpad, Observe AI, Talkdesk, and Vonage so they could share some timely insights on how companies are cutting through the AI hype and making it work. We talk about how AI is transforming customer and employee experiences with some real-life success stories, practical applications and ROI-driven use cases. Plus, this conversation dives into the AI hype cycle and the challenges of AI fatigue. Topics discussed in this episode: • Why AI adoption must be tied to clear ROI metrics to overcome fatigue and skepticism. • Customer experience (CX) is often the entry point for businesses starting their AI journey. • Why companies should prioritize readiness assessments to identify meaningful use cases for AI. • How employee experience enhancements, such as automating routine tasks, provide significant ROI. • Why effective AI implementation requires aligning tools across platforms like Salesforce. • Why is generative AI’s role in transcription, data insights, and automation pivotal for efficiency? • How storytelling around ROI is essential to gaining buy-in from stakeholders. 2023 Live at Tech Summit's Episode Links: 2023 Tech Summit Live Episode Part I https://bridgepointetechnologies.com/artificial-intelligence-debate/ 2023 Tech Summit Live Episode Part 2 https://bridgepointetechnologies.com/questions-about-artificial-intelligence/
