About this episode
In this special live episode of The Bridgecast recorded at the NJ SIM (Society for Information Management) event, Scott Kinka moderates a panel of thought leaders to unpack enterprise-level AI adoption and challenges. The panel highlights real-world use cases in healthcare, insurance, and contact centers where AI is driving measurable efficiency, cost savings, and improved customerexperience. The panel featured:· Gary Sorrentino, Global CIO of Zoom· Yalim Eristiren, Managing Director at SESTEK North America· Jim Marron, AI Sales Director at TalkdeskTopics discussed in this episode:· The hype vs. reality of AI trends, including generative AI, agentic AI, and predictive AI.· Significant concerns around use case readiness, data quality and AI governance. · The confusion around deploying AI before understanding the problem it should solve. · How many businesses are missing the foundation for meaningful ROI? The growing need for trusted advisors, internal alignment with line-of-business leaders, AI literacy, and microlearning to upskill teams. About Gary SorrentinoGary Sorrentino serves as Zoom’s Global CIO, after spending over two years as our Global Deputy CIO. A former Managing Director for J.P. Morgan Asset & Wealth Management, Gary was the Global Head of Client Cyber Awareness and Education.For over 12 years, Gary was the Chief Technology Officer for J.P. Morgan AWM’s global technology infrastructure initiatives, where he managed its Data Privacy program and was responsible for Infrastructure, Application and End User Technology Production Support. In 2014, he assumed a new role as the lead for their Cybersecurity efforts and developed a firm wide “Protect the Client” Cyber program designed to raise cybersecurity awareness among employees and clients.With almost 40 years of experience in Information Technology, Gary has served in various other IT leadership positions in firms across the financial services industry. Prior to joining J.P. Morgan in 2005, Gary was Head of Global Infrastructure and Head of Technology Efficiencies at Citi Private Bank, where he was responsible for Global Infrastructure Support and strategic technology initiatives. Other roles he has held include Global Technology CFO at Credit Suisse and North America IT Controller at UBS.Contact GaryLinkedIn. https://www.linkedin.com/in/garysorrentino/ LinkedIn. https://www.linkedin.com/company/zoom/ Facebook. https://www.facebook.com/zoom/Insta.
