About this episode
In this episode of Software People Stories, Jordan Richards, a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous (www.tacitous.com) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale shares his extensive experience with technology and knowledge management. From his early days with the ZX 80 computer to his consulting work with oil companies, Jordan emphasizes the importance of solving real-world problems through technology. He advocates for a 'people first, process second, technology third' approach, and shares insights on how to ensure successful adoption of IT solutions by understanding user stories and daily workflows. Jordan discusses the critical importance of managing both knowledge and collaboration within organizations, especially with regard to retirees, and touches on the implications of AI and digital twins in modern business environments. He also shares personal practices that help him stay grounded and continuously updated with the latest trends in technology. 00:00 Introduction and Welcome00:45 Guest's Origin Story in Technology01:43 Solving Problems with Technology02:15 User-Centric Approach to IT Solutions05:02 Challenges in IT Deployment05:41 Building Effective IT Strategies06:40 Understanding Organizational Knowledge Flows11:14 Importance of Personas in IT Solutions18:56 Knowledge Management and AI27:56 Engaging Retirees: Challenges and Solutions29:38 Building a National Repository of Expertise32:04 Encouraging Knowledge Sharing and Consumption34:41 The Role of AI in Knowledge Management39:21 The Importance of Human Oversight in Technology43:07 Staying Updated and Lifelong Learning49
