About this episode
Ever wonder why some content sparks nonstop conversation while yours falls flat? In this episode, Brooke Sellas returns to break down the neuroscience behind engagement and how to build what she calls a “dopamine machine” for your brand. Spoiler: it’s not about pushing more content, it’s about triggering emotion.Brooke, CEO of B Squared Media and author of Conversations That Connect, explains how our brains are wired for feel-good interactions, and why your social content needs to do more than inform; it needs to spark connection. We explore the shift from content-first to conversation-first strategy, how brands can train their own “Brooke Bot,” and what real customer listening looks like in action.From the psychology of music and memes to turning “lurkers” into loyalists, this episode is full of actionable ways to measure engagement differently, boost your return on conversation, and keep your audience coming back for more.Key Points:Why content is just the vehicle—the destination is emotionWhat dopamine has to do with engagement, and how to trigger itHow to use Brooke’s 3E Filter: Education, Entertainment, and EmpathyWhy your social care strategy matters more than likes and sharesHow to use social listening and dark mentions to drive salesWhy you should build community around your “Nicks” (aka your superfans)How Brooke is using AI to personalize customer journeys and build smarter engagement scoresResources:Brooke Sellas’ Website – brookesellas.comB Squared Media – bsquared.mediaBook: Conversations That Connect –(affiliate link) Available on AmazonSocial Media CX Podcast – Listen here----------------------Ecamm - Your go-to solution for crafting outstanding live shows and podcasts. - Get 15% off your first payment with promo code JEFF15SocialMediaNewsLive.com - Dive into our website for comprehensive episode breakdowns.Youtube.com - Tune in live, chat with us directly, and be part of the conversation. Or, revisit our archive of past broadcasts to stay updated.
