About this episode
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how to get started with Agent Script and how it helps admins build better AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. What is Agent Script? Big changes are coming to how admins build AI agents with Salesforce, and so I've brought Josh Birk on the pod to help us understand what's going on with the new Agentforce Builder. There are backend updates to the Atlas Reasoning Engine, but Agent Script is where the rubber meets the road for admins. It's a simple, high-level scripting language that lets you create complex instructions and actions for your agent to follow. Agent Script puts the human in the loop for all the little decisions an AI makes, helping you build more predictable and reliable agentic solutions. If you're comfortable with coding, you can pop open the hood with Script view, but there's also a visual Canvas view to help you see how things fit together and make the changes you want. And as always, you can just tell the Agentforce assistant what you want your agent to be able to do, and it'll list out suggestions for you to accept or decline. Why can't I copy my agents into the new Agent Builder? The biggest question most admins have about the new Agent Builder is why they can't just copy and paste their old agents into the new system. The answer is that the new version uses a completely different engine: hybrid reasoning. Josh uses the example of the transition to Lightning Web Components from Aura and Visualforce. LWC was created to align with modern web standards that simply didn't exist when these older frameworks were developed. The same principle applies to the new Agentforce Builder and the addition of Agent Script. The control that it gives you is a result of the hybrid reasoning engine it's built around. Don't panic, learn Agent Script Josh's biggest piece of advice is to take things slowly. The agents you've built in classic will still work fine, and just like with Visualforce, they're not going to be sunsetted anytime soon. "Salesforce does not like taking away people's toys," Josh says, "you don't need to be in a rush to go and recreate your existing agents in the new Agentforce Builder." Instead, try building new agents with Agent Script. It'll give you a better idea of just how much more control and reliability is possible. And once you've gotten your feet wet, you'll have a better idea of what you'll get when you update your existing agents. As Josh says, "Don't panic, learn Agent Script." There's more g
