About this episode
Today, Craig chats with Jordan Gal from Rosie about starting a business centered solely on AI. While many of us use AI to help with our work tasks and streamline certain jobs, Jordan’s whole business is AI. They discuss how you and your customers can use AI, what it’s like to start a company right now, and what AI is doing to SaaS.
Rosie creates a new option for small businesses. Previously, the only way to handle phone calls during work hours was through voicemail or an answering service. Rosie offers a new option in that market: an AI can answer the phone for you and handle the tasks needed for these calls, whether it’s taking messages, sending messages out, or talking to clients.
Highlights from Craig and Jordan’s conversation:
Non-technical CEOs sympathize more with customers
Jordan views his engineering company as customers see their product
Because of this, he knows how Rosie helps businesses run better
Using AI to help the customer understand their data vs building a product that was not possible before AI
Create milestones for the team when creating a brand-new product
Jordan tells his team to work as if they are onboarding 100 customers a day
Dealing with customers that have different knowledge bases of your type of product
Remove marketing fluff to speak plainly to possible customers
If you provide the customer with something they truly need and get value from, they will find ways to deal with those roadblocks
Conversion versus usage numbers: how to avoid churn
Freemium and usage-based trials
What AI has done to SEO: people are led to video and YouTube
Software in the AI era
Now is a good time to bootstrap; it is not a good time to raise money
