How IKEA innovates in sustainability and customer experience
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How IKEA innovates in sustainability and customer experience

28:33 Nov 12, 2024
About this episode
Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., shares his 25-year career journey at the company, what he loves most about his job and how he stays current in the ever-evolving retail industry. We also talk about IKEA’s commitment to sustainability and how it’s good business to be a good business.  (00:00:00) Introductions (00:01:42) Quiñones’ career journey  (00:05:06) IKEA’s commitment to sustainability  (00:14:46) What Quiñonesloves most about his job  (00:20:59) Creating a core IKEA experience across the globe  (00:23:26) Staying current in an ever-evolving industry  The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • ikea.com/us/en • NRF2025: Retail’s Big Show: nrfbigshow.nrf.com • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • NRF Foundation Announces The List Of People Shaping Retail’s Future 2025 • Goldman Sachs Chairman & CEO to Speak at Retail’s Big Show • Creating a circular retail economy
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