About this episode
Send a textWe sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person.• why temps protect portfolios and team wellbeing• when to use temps for leave, recruitment and training• realistic durations and expectations for temp assignments• Christmas shutdown coverage that respects real leave• after-hours options that reduce burnout and risk• triaging a new portfolio starting with arrears• inbox management from oldest-first with urgent scans• phone-first communication followed by email records• shifting client trust from PM to agency continuity• how to announce staff changes without drama• growth plans for regional temp coverage and capacityConnect with Kallista Tzirvelakis at kallista@kpmresolve.com.auPM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is kindly sponsored by The Efficiency Co.We are a dedicated consultancy, training, and support partner for innovative real estate organisations.Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency ConsultationSupport the show
