About this episode
Show Notes:
Customer Service and Support makes for a better set of plans and panelized home package. Can changes be made to my new home plan and panelized home kit? The value of quality home plans and how they benefit your new home build.
Transcript:
Interviewer: Hello everybody and welcome to episode 32 of the Panelized Prefab Kit Home Building Show. With me in studio as always is the President and Founder of Landmark Home and Land Company, a company which has been helping people build their new homes where they want, exactly as they want, across the nation and worldwide since 1993 and that man would be Mr. Steve Tuma. Steve, how is it going?
Steve Landmark: Hey, it’s an excellent day. Thirty-two episodes. So what do we have? Like six, seven, eight, a hundred minutes of stuff for people to listen to.
Interviewer: Yeah. I would say at least and so far we haven’t been too redundant, which is surprising.
Steve Landmark: Extremely valuable knowledge. It’s actually pretty cool because I was wondering. You know, someone is listening to all these. We had a customer last week who said, “I listen to the podcast. I drive from my job. I learned everything.”
Interviewer: Wow.
Steve Landmark: Yeah. So we’re helping him with the home. He lives in the Denver area and he’s going to build in Nevada.
Interviewer: Yeah. What did he say about me? No, I’m –
Steve Landmark: He said, “Hey, it’s that sidekick over there. He just knows everything. He’s the real reason.” That’s what he said.
Interviewer: So I was going over some ideas for a few new shows and I’ve been wanting to do – you know, so change it up a little bit and I – you know, just keep a – keep a notebook handy and I ran across an idea I had a while back. But we haven’t gotten to yet and that idea being as a – as a potential panelized home builder, who goes into any aspect of my life thinking I know everything about everything, that’s just who I am and I’m always wrong. So talk to me as though I don’t know anything, which is pretty true. When building a new home, what should I look for that I don’t realize I actually need to know? In other words, educate me on panelized home building. For instance, customer service. Why do you think customer service and positive attitude is – they’re so important to the success of a new hom
