About this episode
How Can I help you?Want prospects to become customers and passers-by to become fans?Sign up for Behavior Blueprint, my FREE 7-day email course.In this episode of the Legend Effect Podcast, host Howie Chan interviews Rob Volpe, the empathy activist. He is the Founder and Chairman of Ignite 360, an award-winning, best-selling author, and he empowers people to build empathy and be better at the work they do and the people they are.They delve deep into empathy, what it is and isn't, why it's so critical in our personal and work life, and how to develop it so it too can be your superpower. The discussion emphasizes that empathy is not just a "nice to have," in fact, its absence is actually the reason companies lose millions and millions of dollars every year.Rob walks us through the 5 Steps to Empathy that can help you dissolve any conflict and come out on the other side more connected, more powerful, and more effective. He also shares a simple but profound technique called the Curious Breath, which is a quick reset that takes you from reactive to thoughtful, from spiraling to strategic.Episode Breakdown:03:33 A miracle of life, Judy Garland, and a lot of empathy08:08 Listen to your intuition to connect with others10:32 The development of empathy and a real-life example15:05 Why empathy is so critical in all facets of life18:31 Fusing the head and the heart to connect and build empathy 21:45 The current empathy crisis in a polarized, angry society24:31 Empaths: when empathy can quickly become too much28:18 Go from reacting to responding with a curious breath32:52 The 5 Steps to Empathy35:06 How to dismantle judgment so it stops getting in your way43:56 Choosing to ask questions differently and ditching "Why?"48:59 What active listening looks like and some exercises to help55:40 Play the ice cream game and integrate different points of view1:02:45 Put yourself in the other person's shoes to imagine solutions 1:04:07 How people rallied around Rob after a recent injury1:07:01 What to do today to start your empathy journey1:07:42 A letter to Rob Volpe’s younger selfFrom Our Guest:WebsiteLinkedInTikTokInstagramGet the book, Tell Me More About That.You can find more content about Rob's cats – Domino, Barnabas, and Solitaire –
