About this episode
Eoghan McCabe is the CEO and cofounder at Intercom, an AI customer service platform. Intercom has raised over $240M, and was last valued at $1.3B in 2018. After spending 9 years building the company, Eoghan left Intercom in 2020, but he’s since returned, reshaping Intercom and pioneering its pivot to an AI-first service. This episode highlights his unabashed takes on leaning into your intuition as a founder, and his perspectives on the critical junctures in company building.–In today’s episode, we also discuss:
Eoghan's reflections since leaving Intercom
The value of intuition and first-principles thinking
The changes Eoghan made upon returning to Intercom
How Eoghan increased Intercom's productivity by 41%
Tactical advice on hiring top talent
Why you can't make small improvements in big categories
Crafting a culture of ruthless honesty and transparency
Why software branding is in crisis
–Referenced:
37signals: https://37signals.com
Basecamp: https://basecamp.com
Brian Halligan (HubSpot): https://www.linkedin.com/in/brianhalligan
David Heinemeier Hansson (37signals, Basecamp): https://www.linkedin.com/in/david-heinemeier-hansson-374b18221
Intercom: https://www.intercom.com
Jason Fried (37signals, Basecamp): https://www.linkedin.com/in/jason-fried
Salesforce: https://www.salesforce.com
Marc Benioff (Salesforce): https://www.linkedin.com/in/marcbenioff
Zendesk: https://www.zendesk.com
–Where to find Eoghan:
LinkedIn: https://www.linkedin.com/in/eoghanmccabe/
Twitter/X: https://x.com/eoghan
–Where to find Brett Berson:
LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/
Twitter/X: https://twitter.com/brettberson
–Where to find First Round Capital:
Website: https://firstround.com/
First Round Review: https://review.firstround.com/
Twitter/X: https://twitter.com/firstround
YouTube:
