About this episode
Send a textPete Mora, founder of Fajita Pete’s, joins Zack Oates to share how a catering-first mindset transformed his brand from a full-service Tex-Mex restaurant into a thriving, multi-unit concept. Pete reveals how simplifying the model, building genuine guest relationships, and leading with care have been the keys to sustainable growth. He also discusses how small gestures—from handwritten notes to surprise gift cards—can create loyalty that no marketing campaign can buy.Zack and Pete discuss:How Fajita Pete’s evolved from full-service dining to catering-first QSRWhy caring is the most scalable system in hospitalityHow to use small spaces as relationship-building showroomsThe secret to growing catering without sacrificing qualityWhy outreach and quick feedback loops are critical to repeat businessHow Ovation helps capture guest sentiment and drive better service Thanks, Pete!Links: https://www.linkedin.com/in/pedro-pete-mora-605a37228/
