About this episode
Send a textRalph Lewis, CEO and third-generation owner of Okeechobee Steakhouse, joins Zack Oates to share the secrets behind one of Florida’s most iconic dining institutions. From 75 years of legacy service to 350,000 free birthday steaks, Ralph dives into how family values and consistent hospitality drive lasting guest loyalty.Zack and Ralph discuss:What it means to deliver true hospitality, not just serviceHow Ralph’s team creates “wow” moments with steak and dessert traysWhy every team member should feel seen, not just staffedThe impact of birthday traditions on guest memory and retentionHow to train front-of-house staff as experience specialistsWhy culture and consistency beat trendy techThanks, Ralph!Links:https://www.linkedin.com/in/ralph-lewis-980a74358/https://www.linkedin.com/company/okeechobee-steakhouse/ https://www.instagram.com/okeechobeesteakhouse/ https://www.okeesteakhouse.com/
