About this episode
Send a textBrandon Batt, Founder and CEO of The Tabletop Group, joins Zack Oates to break down why guest experience always starts with people. After spending more than a decade leading people strategy at Savory Fund, Brandon shares what he has learned about hiring leaders, investing time in the right team members, and building consistency that guests trust.Zack and Brandon discuss: Why guest experience is the employee experience in public Where leaders should invest their time How consistency builds trust with guests Focusing on strengths instead of only fixing problems Why people drive the last foot of the guest experienceThanks, Brandon!Links:https://www.linkedin.com/in/brandon-c-batt/https://www.linkedin.com/company/the-tabletop-group/https://thetabletopgroup.com/
