About this episode
Send a textZack Oates sits down with James Bonanno, Founder and CEO of Upstream Hospitality Group, to talk about building strong operations, developing A-player leaders, and delivering five-star guest experiences across 20+ locations. From Tap Room to Bango Bowls, James shares how great culture starts with great GMs—and why sharpening the team’s skills is key to growth.Zack and James discuss:Why operations fuel great marketingHow to identify and develop A-player leadersThe role of feedback in improving accuracy and serviceUsing AI and data to boost training and leadership developmentTurning quick responses into loyal guestsThanks, James!Links:https://www.linkedin.com/in/james-bonanno-a5a665103/https://www.linkedin.com/company/upstream-hospitality-group/https://upstreamhospitality.com/blog/tap-room-featured-on-owners-operators/
