About this episode
Send a textJosh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership.Zack and Josh discuss:Why momentum is the most underrated part of guest experienceHow tech can elevate—not replace—hospitalityThe difference between one-off issues and systemic problemsWhy Savory uses guest data to empower, not punish, teamsThe importance of real-time visibility in multi-unit operationsThanks, Josh!Links: https://www.linkedin.com/in/joshboshard/ https://www.linkedin.com/company/savoryfund/https://www.instagram.com/savoryfund/ https://www.savoryfund.com/
