About this episode
Send a textFrom NFL MVP to franchise powerhouse, Mark Moseley has done it all. After a legendary 16-year career as the Washington Commanders’ clutch kicker and the only special teams player to ever win MVP, Mark went on to help grow Five Guys from just 3 locations to nearly 2,000 worldwide. In this episode of Give an Ovation, Mark shares how lessons from football shaped his approach to franchising and what it takes to create a consistent, high-quality guest experience across the globe. Zack and Mark discuss: Building trust through values and consistencyThe foundation of quality, service, and cleanlinessAccountability and the role of secret shoppersLessons from the NFL on teamwork and resilienceThanks, Mark!Links:https://www.linkedin.com/in/mark-moseley-305a4583/https://www.linkedin.com/company/five-guys-enterprises/https://www.fiveguys.com/
