About this episode
Send a textEric Robison, developer and multi-unit owner at Rock N' Roll Sushi, joins this episode of Give an Ovation to break down how the brand has grown from 16 to 75+ units and what it takes to get guests back through the doors. From creating a fun, high-energy dining experience to transforming guest feedback into operational change, Eric shares how his team makes sushi dining loud, vibrant, and unforgettable. Why retention beats new trafficHow COVID shifted guest service cultureInfusing your brand into your teamTurning feedback into a gift5 A’s of guest recoveryThanks, Eric!Links:https://www.linkedin.com/company/rocknrollsushi/https://www.rocknrollsushi.comhttps://www.instagram.com/rocknrollsushi/
