About this episode
Send a textSebastien Silvestri, CEO of The Dinex Group, joins Zack Oates to share lessons from decades of global hospitality leadership—spanning Bora Bora, Vegas, Miami, and NYC. He dives into how restaurants can elevate the guest experience through entertainment, precision, and people-first operations. From value perception to theatrical dining, Sebastien shares why success starts with obsessed attention to detail and team care.Zack and Sebastien discuss:Why today’s guests crave experiences, not just mealsHow theatrical touches like table-side service delight dinersWhy hospitality starts with taking care of your teamHow to deliver value at every price pointWhat consistency, cleanliness, and temperature say to a guestThe hiring mindset he uses to build passionate, people-loving teamsThanks, Sebastien!Links:https://www.linkedin.com/in/sebastiensilvestri/https://www.linkedin.com/company/danielbouludcollection/https://www.instagram.com/sebastiensilvestri/https://www.instagram.com/danielboulud/https://www.danielboulud.com/
