About this episode
Send a textAmy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.Zack and Amy discuss:How culture drives results and retentionWhy team energy is the foundation of guest experienceHow to spot which “B players” can level upWhy feedback is the ultimate success filterThe operational must-haves she looks for at every brandHow gratitude and mindset fuel leadershipThanks, Amy!Links:https://www.linkedin.com/in/amyhom17/https://www.linkedin.com/company/barcelona-wine-bar/https://www.instagram.com/barcelonawinebar/https://barcelonawinebar.com/
