About this episode
Send a textOliver Barwin, CEO of Bushfire Kitchen, joins Zack Oates live to share how he transitioned from Wall Street to hospitality, building a fast-casual brand focused on healthy food, hospitality, and smart growth. Oliver explains how technology upgrades, streamlined operations, and a better-for-you menu helped Bushfire Kitchen scale during challenging times. He dives into how loyalty to the guest experience shaped their tech decisions and why being proactive in guest recovery is a must. His journey proves that a finance background can be a surprising advantage in hospitality when paired with heart.Zack and Oliver discuss:How Oliver went from investment banking to running restaurantsWhy Bushfire Kitchen rebuilt its entire tech stack from scratchThe importance of clean operations and guest experienceHow smart quoting and texting improve off-premise satisfactionUsing feedback tools to track and enhance table touchesTactics for creating lasting guest relationships in a competitive marketLearn how Oliver’s approach to scaling Bushfire Kitchen combines heart, hustle, and hospitality.Thanks, Oliver!Links:https://www.linkedin.com/in/oliverbarwin/https://www.instagram.com/bushfirekitchen/ https://www.bushfirekitchen.com/ https://www.linkedin.com/company/bushfire-kitchen/
