About this episode
In this episode of Getting to Hell Yes!, Guillermo Villasenor brings together three powerhouse voices in property management: Tanya Severson, Stacey Lusader and Mindy Seeger to dissect one of the most complex challenges in real estate operations: maintenance.They explore a compelling metaphor. The four-legged stool of property maintenance made up of owners, vendors, maintenance providers and residents. What happens when one leg falters? The whole system wobbles.From real-world vendor frustrations and owner-operator blind spots to resident psychology and program management best practices, this episode dives deep into:Why maintenance is more than just fixing things. It's a strategic asset decisionThe hidden cost of misalignment between stakeholdersWhy culture and communication are more powerful than any tech toolThe emotional weight residents carry when systems breakThe call for program management, empathy and education across all rolesWhether you're managing scattered-site SFR, running a vendor business or investing in rental portfolios, this episode will shift your perspective on maintenance from “cost center” to “community builder.”Spoiler: Fixing maintenance isn’t just about dispatching a plumber, it’s about aligning motivations, building trust and treating every stakeholder like a partner.
