About this episode
? Getting to Hell Yes: From Metrics to Meaning with Daniel PaulinoWhat if your reputation wasn’t just about your star rating?What if it could predict business health, uncover blind spots and give you a daily playbook for loyalty?In our latest Getting to Hell Yes episode, I sat down with Daniel Paulino, Head of Real Estate at Reputation and former VP of Digital Strategy at Bizzuto. To talk about why great brands go beyond “doing things right” to creating experiences worth forgiving.? “A brand can apologize. But a relationship seeks forgiveness.” — Daniel PaulinoWe covered:Why “love brands” win in crowded marketsBlending physical + digital experiences (“fidgetal”) to create loyaltyWhy chasing star ratings is a losing game and what to measure insteadHow AI and predictive analytics are changing discoverability and recommendabilityThe link between brand health and NOI (and how to prove it)If you’ve ever wondered how to stop guessing where to invest in CX and start focusing on what actually moves the needle, this conversation is packed with actionable insights.#GettingToHellYes #CX #ReputationManagement #Multifamily #BrandStrategy #LinkedInLive #PropertyManagement #Leadership
