About this episode
This week’s guest is Melissa Sherman. Ron and Melissa discussed misconceptions about continuous improvement, navigating different personalities, the role coaching plays in change management, and more. An MP3 audio version of this episode is available for download here.
In this episode you’ll learn:
The quote that inspires Melissa (2:25)
Her background (3:13)
A misconception about continuous improvement (5:35)
Lean being done “to” people (7:27)
The role of communication (8:32)
An anecdote about change management (11:58)
How Melissa coaches different personalities (15:40)
Dealing with “CAVE” people (17:01)
The role of coaching in continuous improvement and change management (24:53)
Melissa’s take on AI (27:52)
Her final words of wisdom (29:17)
Podcast Resources
Right Click to Download this Podcast as an MP3
Melissa on LinkedIn
Made to Stick by Chip and Dan Heath
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