Day 7 - Best Practices

12 Days of GBA – Day 7: Best Practices Summary Tiffany Vorhies and Ryan White present a year-end series highlighting their favorite GBA resources, counting down from Day 12 to Day 1. GBA's best practices (or "monographs") are short, focused guides that save you from learning lessons the hard way. Tiffany highlights Change Order Management—emphasizing early communication to prevent client surprises—and Straight Talk About Profitability, which reveals that labor utilization matters more than just raising rates. Ryan counters with non-financial favorites: Avoiding Absolutes (one "always" can haunt you forever), Taboo Words, Mentoring Programs, Software Validation, and Documentation practices. Through a lightning round, they showcase resources covering Go/No-Go decisions, insurance basics, e-communication, depositions, and presentations. The takeaway: Pick one best practice your firm already pays for and actually use it this week. Small changes, big payoff. Links Find all of GBA's Best Practices Documents Here Change Order Management Straight Talk About Profitability Avoiding Absolutes Taboo Words Establishing a Mentoring Program in Your Firm Interviewing the Right Way Software Validation Email, Instant Messaging, Texting, and Other Forms of Electronic Communication Project-Records Retention Go/No-Go Checklist Professional Liability Insurance Basics Presentation Fundamentals Deposition Do