About this episode
Want to boost your fitness business's sales and communication skills? Think outside the box! Improv is no longer just a drama term; it's a unique strategy that can help you have conversations with better results. By incorporating improv techniques into your sales and service training, you can enhance active listening, build rapport, and handle objections with confidence. By mastering the art of "Yes, And," your team will become more adaptable, creative, and effective in every interaction. Key Takeaways: Enhance Active Listening: Improv teaches you how to listen to your clients and members, understanding their needs and concerns. This leads to more meaningful conversations and stronger relationships. Build Rapport and Trust: By practising improv, your team will develop the ability to connect with people on a deeper level, building trust and rapport. This is essential for closing sales and retaining members. Handle Objections with Confidence: Improv empowers you to think on your feet and respond to challenges with creativity and flexibility. This will help your team overcome objections and find solutions that satisfy both parties. Leave us a voicemail! Our favourite quotable moments: "'Yes, and' is the one rule. And when you do that one rule, you say yes and you get all the benefits." - Mary DeMichele "'Yes, and"… those two words gain access to the brain, and it balances our nervous system. And when you balance the nervous system, you bring the brain online and you get all those benefits." - Eric Tepper "Whether we're saying it out loud or we're doing it in another nonverbal way, that 'yes' creates enough safety to help our brain turn back on." - Mary DeMichele Resources: Fitness Business Podcast's LinkedIn CommunityMystery Shopping for Fitness Businesses - Website Eric Tepper - LinkedIn Selling Wellness - Website, Facebook and Instagram Mary De Michele - LinkedIn One Rule Improv - Website, Facebook and Instagram Wise Words Guest: Chris Stevenson - LinkedIn Marisa Hoff -
