About this episode
The relationship between AI and ethics is both developing and delicate. On one hand, the GenAI advancements to date are impressive. On the other, extreme care needs to be taken as this tech continues to quickly become more commonplace in our lives. In today’s episode, Ovetta Sampson and I examine the crossroads ahead for designing AI and GenAI user experiences.
While professionals and the general public are eager to embrace new products, recent breakthroughs, etc.; we still need to have some guard rails in place. If we don’t, data can easily get mishandled, and people could get hurt. Ovetta possesses firsthand experience working on these issues as they sprout up. We look at who should be on a team designing an AI UX, exploring the risks associated with GenAI, ethics, and need to be thinking about going forward.
Highlights/ Skip to:
(1:48) Ovetta's background and what she brings to Google’s Core ML group
(6:03) How Ovetta and her team work with data scientists and engineers deep in the stack
(9:09) How AI is changing the front-end of applications
(12:46) The type of people you should seek out to design your AI and LLM UXs
(16:15) Explaining why we’re only at the very start of major GenAI breakthroughs
(22:34) How GenAI tools will alter the roles and responsibilities of designers, developers, and product teams
(31:11) The potential harms of carelessly deploying GenAI technology
(42:09) Defining acceptable levels of risk when using GenAI in real-world applications
(53:16) Closing thoughts from Ovetta and where you can find her
Quotes from Today’s Episode
“If artificial intelligence is just another technology, why would we build entire policies and frameworks around it? The reason why we do that is because we realize there are some real thorny ethical issues [surrounding AI]. Who owns that data? Where does it come from? Data is created by people, and all people create data. That’s why companies have strong legal, compliance, and regulatory policies around [AI], how it’s built, and how it engages with people. Think about having a toddler and then training the toddler on everything in the Library of Congress and on the internet. Do you release that toddler into the world without guardrails? Probably not.” - Ovetta Sampson (10:03)
“[When building a team] you should look for a diverse thinker who focuses on the limitations of this technology- not its capability. You need someone who understands that the end destination of that technology is an engagement with a human being. You need somebody who understands ho
