About this episode
Ben Shneiderman is a leading figure in the field of human-computer interaction (HCI). Having founded one of the oldest HCI research centers in the country at the University of Maryland in 1983, Shneiderman has been intently studying the design of computer technology and its use by humans. Currently, Ben is a Distinguished University Professor in the Department of Computer Science at the University of Maryland and is working on a new book on human-centered artificial intelligence.
I’m so excited to welcome this expert from the field of UX and design to today’s episode of Experiencing Data! Ben and I talked a lot about the complex intersection of human-centered design and AI systems.
In our chat, we covered:
Ben's career studying human-computer interaction and computer science. (0:30)
'Building a culture of safety': Creating and designing ‘safe, reliable and trustworthy’ AI systems. (3:55)
'Like zoning boards': Why Ben thinks we need independent oversight of privately created AI. (12:56)
'There’s no such thing as an autonomous device': Designing human control into AI systems. (18:16)
A/B testing, usability testing and controlled experiments: The power of research in designing good user experiences. (21:08)
Designing ‘comprehensible, predictable, and controllable’ user interfaces for explainable AI systems and why [explainable] XAI matters. (30:34)
Ben's upcoming book on human-centered AI. (35:55)
Resources and Links:
People-Centered Internet: https://peoplecentered.net/
Designing the User Interface (one of Ben’s earlier books): https://www.amazon.com/Designing-User-Interface-Human-Computer-Interaction/dp/013438038X
Bridging the Gap Between Ethics and Practice: https://doi.org/10.1145/3419764
Partnership on AI: https://www.partnershiponai.org/
AI incident database: https://www.partnershiponai.org/aiincidentdatabase/
University of Maryland Human-Computer Interaction Lab: https://hcil.umd.edu/
ACM Conference on Intelligent User Interfaces: https://iui.acm.org/2021/hcai_tutorial.html
