About this episode
You probably know Intercom… but did you know they recently incubated a new startup called Fin that has already surpassed the core business?They’ve pulled off a massive transition to an AI-native product and design org so today we’re going behind-the-scenes with their VP of Design Emmet Connolly.Some highlights:Why Emmett believes designers will own the frontendThe opportunity for design systems in an AI-first worldWhat Emmett looks for when hiring designers in the AI eraWhy liquid glass represents the wrong direction for designHow Intercom’s AI product Fin overtook their core businessWhy the start of an S-curve is the best time to be a designerHow AI is flipping the traditional product development processa lot morePlato’s cave analogyOpenAI’s forward deployed engineer roleApple’s liquid glass designFons Mans helped on the design of Fin
