About this episode
Send a text? OpenAI just made its Realtime API generally available, and it's got everyone talking. But is it a true game-changer, or just another update?In this episode, your host Nikola Mrkši? (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means:? Why Realtime API could kill the old turn-taking model? How speech-to-speech changes latency, interruptibility, and naturalness? What benchmarks actually say about performance? The impact on contact centers, CX leaders, and startups building voice agentsWhether you’re a CX leader, product builder, or just curious about the latest in voice, check out Nikola and Shawn's conversation to learn more about the news.#OpenAI #RealtimeAPI #VoiceAI #AI #CustomerExperience #PolyAI #ContactCenters Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
