About this episode
Send a textFortune article: http://fortune.com/2025/06/27/ai-rollup-investment-strategy/Nikola reflects on his recent Fortune commentary (above) into the transformative potential of AI rollup strategies in Business Process Outsourcing (BPO). He and Damien discuss the concept of AI rollups (where private equity firms consolidate service companies to create more efficient, tech-enabled businesses), as well as the unique challenges and opportunities associated with integrating AI into existing BPOs, the role of Global Systems Integrators (GSIs), and the evolving landscape of customer service automation. Hear why the world won't be rewritten by AI overnight but will transform progressively" in this week's Deep Learning! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
