About this episode
This week, Anna Baecklund, Head of Data and Analytics at Handelsbanken, discusses AI's role in banking. She highlighted its potential to improve customer experience, compliance, risk management, and financial literacy. Though AI mimics human behavior, it lacks true human intelligence. Anna sees AI driving personalized banking and efficient systems while urging banks to adapt to new technologies and regulations. She recommended "Papers with Code" for learning more about AI.
